SERVICE FEEDBACK

We strive to provide continual and consistent excellent service. As our commitment to ensure that we maintain our high standard of service we provide you with this opportunity provide your comments. Your input is taken very seriously and all complaints are acted upon immediately. Our ongoing commitment to our clients forms part of our regular training.
Did the consultant adequately explain the claims and complaint procedure to you?
Was your claim form sent to you the same day on which you reported it?
Were you initially advised of all the paper work required to settle your claim timously?
Were you kept up to date with the progress of your claim?
Did you receive confirmation in writing that your claim had been settled?
Were you satisfied with the manner in which your claim was handled?
Did we act timeously and efficiently to make the necessary changes to your policy following your request?
Did the consultant show commitment in establishing your needs, goals and priorities related to your product?
Were the products benefits, terms and conditions explained to you and were all your questions answered to your satisfaction?
Was the advice given to you followed up in writing within an acceptable time limit?
Would you recommend our services to family and friends?